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Reference Services

Reference Desk Services / User Education / Study Guides / Collection Development / Government Documents /
Special Collections/University Archives / Interlibrary Loan / Reference Services Staff

What are Reference Services?

The Reference Department provides assistance to users in understanding what  information is available in our Library (and sometimes outside of it) and where it can be accessed. The vision statement of the department states:

"The Reference Department will help Trinity students develop sophisticated information skills that serve their immediate research needs, as well as afford an excellent preparation for graduate studies, careers, and lifelong learning. We will use a variety of methods, including course-integrated library instruction, personal assistance at the Reference Desk and in office consultations, and instructional guides. We will introduce students to both traditional library resources and the best of the emerging information technologies. We will supplement this pedagogical emphasis with the accurate provision of factual information to Trinity students and faculty. As educators and librarians, the Reference Department staff will provide professional service to all."


Reference Desk Services

In order to provide assistance at the time our users are doing their research, the Library provides reference help at our Reference Desk. Reference librarians and staff will attempt to direct the user to the most appropriate resources for their needs. Because of the pedagogical emphasis of our Library, staff will most often instruct users on how to find the best information, rather than merely attempting to provide direct answers. Inquiries which require more in-depth exploration with an expert will often be referred to one of our Liaison librarians, who have a more thorough understanding of the literature and reference sources in those subjects. You may consult here a list of the areas of responsibility for each liaison librarian, as well as their office phone numbers and e-mail addresses.

Reference Desk Hours and Phone


User Education

The Library's bibliographic program supports the teaching curriculum of the University. In order to help Trinity University students expand their bibliographic skills, and due to the increasing diversity of library resources and new information technologies, course-related instruction is offered to faculty who request it by liaison librarians on an ad hoc basis. Faculty are also encouraged to refer advanced students to these liaison librarians for individual consultations and other specialized research assistance. Information regarding bibliographic instruction to other groups should be directed to Barbara MacAlpine.


Study Guides

The liaison librarians have prepared a variety of subject guides to assist the user. Topics range from how to find a book, periodical article, or government document in the Library to how to find information resources from Business to Women's Studies. Look for these guides on the display racks facing the Reference Desk.


Collection Development and Management

All public services librarians are assigned collection development responsibilities. You may consult a list of the areas of responsibility for each liaison librarian, a well as their office phone numbers and e-mail addresses. Librarians work closely with the Acquisitions Dept. staff who order and receive materials for the Library. Book request cards are available in the Acquisitions Dept. and at the Reference Desk. Recommendations for purchase should be sent to the appropriate liaison librarian. New journal subscriptions are added annually, but only after titles of comparable cost are cancelled. Gifts of books and other resources are always of interest to the Library. Questions about donating materials should be directed to Brenda Sheffield by phone or by e-mail.  Questions about library collection development at Trinity should be directed to Diane Graves by phone or by e-mail.
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Government Documents

The Library is a depository for U.S. Government documents. They are shelved in compact shelving on the 1st floor and arranged according to the official "SuDocs" classification. Our collections of Texas State documents and City of San Antonio documents are also shelved in this area. Use Quest, our online catalog, to find call numbers of government publications. Questions may be directed to the Reference Desk. In addition, useful lists of Internet sites may be located through our Government Information page.

Other depository libraries in San Antonio include:

Palo Alto College Library ................... 921-5087
San Antonio College Library ................. 733-2477
San Antonio Public Library  ................. 207-2695
St. Mary's University Academic Library  ..... 431-3508
St. Mary's University Law Library ........... 436-3436
University of Texas at San Antonio Library .. 458-4573

Special Collections and University Archives

Rare and expensive books, special collections, fragile materials, and other resources requiring a controlled environment are housed in Special Collections, located on Level 2 in the Library. In addition, the Trinity University Archives can be found here. Notable books are on display in a small exhibit area. A guide to Special Collections is available at the Reference Desk.

Special Collections is on occasion closed during intersession, summer session, and holiday periods or for lectures/classes during the academic terms. 

Click here for hours of operation and phone numbers.


Interlibrary Loan

When a desired item, such as a journal article or book, has been discovered by a Trinity user but found lacking in our collection, it may be requested through Interlibrary Loan (ILL). This unit will locate a library or other source which can supply either the original item or a photocopy of it. Due to the significant costs in time to acquire these items, only current Trinity faculty, staff, and students may request ILL service. Request forms may be picked up at and turned in to the Reference Desk, or an e-mail form may be used. A more complete description of ILL policies and procedures is available here.


Reference Services Staff

The Library directory contains contact names for all librarians and staff in our department.


Suggestions or Comments?

Suggestions on possible improvements in reference services, or comments on particular problems or services that are especially useful, are welcome. You may send your comments to Christopher Nolan, Assistant University Librarian.

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Trinity University, Elizabeth Huth Coates Library
One Trinity Place, San Antonio, TX 78212-7200
Phone (210) 999-8126 / Fax (210) 999-8182
Contact us and/or send us your feedback here.

 
http://lib.trinity.edu/servcols/ref/index.shtml Last update Wednesday, 29 Sep 2004